Every rating goes
somewhere useful — never nowhere.
Tap-lah gives every customer a place to be heard, and gives you a private line to fix problems before they become public ones.
Tap-lah gives every customer a place to be heard, and gives you a private line to fix problems before they become public ones.
Open the actual feedback page and submit a rating — 3 stars or fewer opens a private form, 4–5 offers a Google review.
Customers scan a QR code or tap a link after their visit. Tap-lah handles the rest.
A short rating prompt, sent right after the visit — table receipt, SMS, or QR code at the counter.
3 stars or fewer opens a private form. The business sees it immediately — Google never does.
4–5 stars invites the customer to post the same review to your Google Business Profile in one tap.
Every tap follows the same route — nothing about where it ends up is left to chance.
Includes sample history — plus anything you just submitted on the customer page.
Private feedback, auto-tagged by topic.
Every private complaint, tracked until it's actually resolved.
How you compare to businesses near you, pulled from public Google ratings.
Still deciding? Here's what most businesses ask before getting a stand.
Yes. By default, 3 stars or fewer route privately and 4–5 go public — but the cutoff is fully configurable per business. Some set it at 2 stars or fewer instead.
No. Every customer can still choose to leave a public review — nothing is blocked. We simply give unhappy customers a faster, private channel to reach you first, which most businesses use to fix issues before they go public.
No. The NFC stand works out of the box — customers just tap their phone. You manage everything from the web dashboard, nothing to install on your end.
Nothing is recorded. The tap simply opens the rating page — if they close it without picking a star, no feedback is logged and nothing counts against you.
Yes. Everything in your dashboard — private feedback and public review activity alike — can be exported at any time.
Yes. Each location gets its own stand and its own dashboard view, while you can still see combined performance across all locations from one place.
Yes. Contact details a customer optionally leaves with private feedback are visible only to your business — never shared, sold, or published anywhere.
We'll set up a live pilot with your actual Google Business Profile — no commitment, no card required.
Book a walkthrough